Description

For over two decades, Allied Universal Electronic Monitoring has been committed to keeping our clients, partners and the people who trust in them on safe ground. Our innovative monitoring solutions make a tangible difference to people’s lives, to law enforcement officers out in the field to communities tasked with reintegrating participants back into civilian life, to public authorities entrusted with making efficient use of taxpayer money. Wherever we operate, our extensive knowledge, veteran team of experts, and innovative electronic monitoring systems are trusted the world over to make society safer, more secure and advanced for everyone.

Allied offers Medical, Dental, Vision, STD/LTD, Life Insurance, and 401k benefits. Also provides PTO, sick, and vacation hours annually. Candidates must be able to pass a drug and background screen.

This position is required to be on site in the Richardson office. There are 3 shifts available

The Customer Service Agent is responsible for interacting with customers in the Criminal Justice field via the telephone in a professional and courteous manner. The CSA will also interact with offenders on Probation/Parole in order to clear alerts generated by tracking equipment.

Requirements

BASIC QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications Required:

• High School Diploma or equivalent

 Type and Length of Specific Experience Required:

•  Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity

Knowledge and Skills Required:

• Bilingual (Spanish/English)
• Excellent customer service skills
• Proficient oral and written communication skills, including excellent listening skills
• Ability to collaborate as well as work independently
• Excellent computer skills, ability to multitask while typing with minimal error
• Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions
• Able to work a flexible schedule

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

• Interact with law enforcement officers and offenders (probationers/parolees) via the telephone and email
• Provide Officers and/or Offenders with assistance; assist officers with troubleshooting equipment, assigning equipment, orders and returns and using tracking software
• Ask offenders scripted questions and provide offenders with actions to take
• Effectively utilize resources, i.e., computer systems, software programs, and phone equipment
• Consistently apply knowledge required to perform technical and procedural aspects of the position

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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