Customer-Focused Services

Overview

One of the key ingredients to our success has been our commitment to supporting our customers. Allied Universal® Electronic Monitoring's ability to attract the best and brightest, our investment in training and development, and our strong focus on customer needs have made us an industry leader in electronic monitoring.

Monitoring Center Services

Built on a reputation of excellence, the Allied Universal Electronic Monitoring's centers operate 24/7 and offer quality service. Our extensively trained customer service agents provide responsive and reliable customer support. We also offer customizable monitoring solutions such as alert triage, outbound alert resolution calls, and officer notifications.

Account Management

Experts on our products and software, our account managers provide training, agency-specific services, and program support. Our customer-first culture has generated many long and loyal customer relationships.

Training and Implementation

Allied Universal Electronic Monitoring's training is effective, streamlined, interactive, and successful. Tailored to meet the needs of the agency, our training options include onsite, webinar, and video. Our comprehensive and efficient implementation plans are based on extensive experience and best practices.

Features

Monitoring Center Support

Our extensively trained customer service agents quickly and accurately answer any question regarding participant activity, software, equipment, mapping, zones, rules, notifications, and more. Our U.S. based monitoring center is available 24/7. All calls to and from the Monitoring Center are recorded.

Full Service Monitoring

The Monitoring Center offers a cost-effective solution to help reduce your workload. We offer customizable protocols and alert triage options including; after-hours monitoring, officer alert notification calls, and enhanced escalation and call tree programs.

Account Management Team

Account Managers provide training, technical support, inventory management, information on new product releases, court testimony, and assistance for special requests. Our unique account management approach has been proven through many years of success implementing, supporting, and growing electronic monitoring programs.

Contract Implementation

Allied Universal Electronic Monitoring's comprehensive and efficient implementation plans are based on extensive experience and best practices. We deliver a four phase approach to ensure staff are fully trained and contract execution is successful.